Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

 

Step One

 

Please write to us at Joyfields House, Douglas Avenue, Giffnock, Glasgow, G46 6NX, or via email to Nationspaces.general@btconnect.com

 

All written complaints will be acknowledged in writing within three working days and proper investigation will be undertaken, and an outcome will be provided within fifteen working days of original complaint.

 

Step Two

 

If you then do not receive satisfactory response or resolution this will then process will escalate further within Nationspaces Development Limited.

 

All written complaints will be acknowledged in writing within three working days and proper investigation will be undertaken, and an outcome will be provided within fifteen working days of original complaint.

 

Step Three

 

Where we are unable to resolve your complaint using our own complaints procedure. We use The Property Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact The Property Ombudsman on 01722 333306.

Nationspaces Developments Ltd, Joyfields House, Douglas Avenue, Giffnock, Glasgow, G46 6NX.