Nationspaces Developments Ltd

We aim to provide a professional and helpful service. If something has gone wrong, please let us know so we can investigate and work to put it right.

 

Step 1: Tell us about your complaint

Please write to Nationspaces Developments Ltd, 1 Greenhill Avenue, Giffnock, Glasgow, G46 6QX, or email info@nationspaces.co.uk. Include your property address, contact details, what happened and the outcome you are seeking.

We will acknowledge your written complaint within three working days. We will investigate and provide an outcome within fifteen working days of receiving the original complaint.

 

Step 2: Request an internal review

If you are not satisfied with the response, please reply and explain which issues remain unresolved. Your complaint will be escalated for a further review within Nationspaces Developments Ltd.

We will acknowledge your written request within three working days. Our procedure provides for an outcome within twenty working days of the original complaint.

 

Step 3: Independent dispute resolution

If we cannot resolve your complaint through our internal procedure, you may wish to refer it to The Property Ombudsman. Call 01722 333306 or visit The Property Ombudsman website for information about its referral requirements and process.